Value Selling
Program Content
Understanding the buying triggers- Moving approach from 1-time customer to customer for life.
- Understanding customer, their needs and expectations.
- Role in shaping customer experience
- Selling Process
- Benefit Selling
- Objection Handling and Resolution
- Types of Closure and asking for Order
- Post sales customer engagement
Who should attend?
- First Time Sales Managers
- Sales Executives
- Sales Team Leaders/ Managers/HODs
- Client Service Professional
- Customer Account Managers
Results
- Demonstrate assertiveness
- Improved Self-confidence
- Effective questioning skills to under buyer’s needs, challenges and motivation
- Effective understanding of verbal and non-verbal communication.
- Improved awareness to deliver better customer experience